AccountMate's Return Merchandise Authorization (RMA) module tracks the transactions related to the processing of customer returns. With the RMA module, you can create RMA Orders, as well as record important transactions such as receiving the returned items and shipping the repaired, replacement or substitute items. Depending on the nature of the transaction, AccountMate automatically updates the inventory on-hand, booked or defective quantity, and customer balances. Likewise, it automatically calculates the resulting gain or loss from inventory replacements or substitution. It can also generate Sales Return Invoices. With unlimited Return Codes, you have the flexibility to define all the return processes your organization allows.
The RMA module also enhances your ability to maintain a comprehensive list of customer and inventory records that is shared by AccountMate's Sales Order, Accounts Receivable and Inventory Control modules. In addition, AccountMate provides other specific functions such as Inventory Warranty and Defective Inventory Adjustment Maintenance, making it easy for you to thoroughly and accurately manage returned orders.